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Call 111 - When it is less urgent than 999


A full appointment system operates. Appointments are available to be booked on the day. However, some can be booked up to two weeks in advance. You may consult any of the doctors, but it is suggested that you see the same doctor wherever possible for a continuing problem. If you wish to see a specific doctor you will be offered the first available appointment with that doctor.

If you wish to see a doctor urgently, please telephone the surgery early in the morning for an appointment with the daily duty doctor or a nurse who specialises in minor illnesses.

The practice is actively involved in the education of future general practitioners; you may therefore be offered an appointment with a fully qualified doctor who is gaining experience in general practice, under the guidance of one of the partners.

The practice has an automated telephone booking service enabling you to book a routine appointment with a doctor at any time of the day or night 365 days of the year without speaking to a receptionist. Simply press option 1 after you hear the welcome message and follow the instructions. The same process can be used if you wish to cancel any appointment or change your doctor's appointment.

Online Appointment Booking

We offer an online appointment booking service for routine doctors' appointments. This also enables you to cancel or change an existing appointment. If you would like to be able to use this service, please let a receptionist know so she can give you your log-on ID, password and instructions on how to use the service. If you have been provided with your log on details click the following link to access the online appointments system:

Sign in to Patient Access

Please note that for children under 11, access will be revoked once they reach 11 until they become 18. This is following best practice guidelines from the Royal College of General Practitioners.


If you cannot keep your appointment, please cancel it giving as much notice as you can so that it can be offered to someone else.

You can use the automated telephone system or the internet to cancel your appointment (see above).

Your Neighbourhood Professionals. Just a Click Away! New Life Clinic Country Garden Services
Your Neighbourhood Professionals. Just a Click Away! New Life Clinic Country Garden Services